Job Description

Insurance Follow Up Rep | Tulsa OK

$19-$24 Per Hour

Remote/Hybrid

Job Summary

Responsible for ensuring accurate and timely payment of patient claims. Manages billing work queues, aged accounts, and claim follow-ups. Handles claim denials, resubmissions, and appeals as needed.

Essential Duties

• Manage work queues and follow up on aging claims to ensure timely payments.
• Verify billing data for accuracy and correct any errors.
• Review and address denied claims; file appeals when necessary.
• Follow up on unpaid accounts and escalate unresolved issues per guidelines.
• Document all account activity and maintain accurate records.
• Audit patient accounts for discrepancies and process adjustments as needed.
• Answer phone calls, respond to patient billing questions, and relay account information.
• Maintain patient confidentiality and protect sensitive information.
• Provide professional customer service and respond promptly to requests.
• Support the organization’s mission and values in daily work.
• Perform additional duties as assigned.

Minimum Qualifications

• Experience: At least 6 months in medical claims, billing, or related field.
• Education: High school diploma or equivalent.
• License/Certification: None required.

Skills and Abilities

• Proficient with Microsoft Office and medical billing software.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of medical terminology and insurance processes.

Physical Requirements

• Must be able to sit for long periods and perform computer-based work.
• Occasional walking, bending, and lifting up to 25 lbs.

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* Verify accuracy of billing data and revise any errors.

* Resolve discrepancies in accounting records.

* Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

* Operate typing, adding, calculating, or billing machines.

* Post stop-payment notices to prevent payment of protested checks.

* Verify signatures and required information on checks.

* Keep records of invoices and support documents.

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